€100 store credit for firms that start before 31 December 2026, and a 60-day full refund. Terms apply Get early access

Keep customers

Service reminders, certificates kept with the site, service plans and reviews.

Service reminders before each service is due

Each piece of equipment has a next-service date. A reminder text goes out 4 to 6 weeks before, with a link to request the visit. At most 2 go out for each due date.

Reminders are off until you choose your legal basis in setup, and you stay responsible for it.

  • Seasonal batches send between 09:00 and 20:00.
  • The Today screen shows service due soon.
  • The customer requests the visit from the link in the text.
The service due list for Kavanagh Heating and Plumbing, a demo firm, with made-up customers and the date each service falls due.

Certificates kept with the site

Each job has a certificate checklist, and a warning shows when a certificate is missing. There are slots for RGII (gas) and Safe Electric certificate copies.

You upload your own certificates. Turstone does not issue them. The office gets lists of certificates and warranties that are about to expire.

The Certificates tab of the Service and certificates screen for a demo firm, listing a finished gas boiler service job that has no certificate copy and a list of certificates that are about to expire, which is empty.

Service plans and reviews

Sell a service plan as a subscription, paid into your own Stripe account. Cancelling a plan stops the payments.

  • After an invoice is paid, a text links to your own Google review page. It is off until you switch it on, and it never goes out while an invoice is disputed.
  • Turstone never writes, edits or chooses a review.
  • If a visit is cancelled, the waiting list can offer the slot to customers who asked. This is also off until you switch it on.

What needs doing today

The Today screen lists service due soon alongside call-backs, overdue invoices and quotes waiting, so nothing waits on someone's memory.

The Today screen for Kavanagh Heating and Plumbing, a demo firm: call-backs waiting, jobs for each technician, jobs to sort out and an overdue invoice.

One price for the whole firm

Technicians are included. Cancel within 60 days of your first payment for a full refund.

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